Frequently asked questions

Orders & Payment

Orders placed on working days (monday-friday) before 12:00 p.m. will be shipped the same day (provided that the order is paid). Your order will be shipped by registered post with track and trace.
After shipment you will receive an email with track and trace details so you can trace the parcel yourself.

This list gives an indication of the expected delivery date:

Delivery date orders places on working days before 12:00 p.m

Netherlands: next working day
Belgium, Germany, France: 2-3 working days
Other European countries: 4-7 working days
International shipments: 2-3 weeks

Unfortunately it isn’t possible to trace orders that will be shipped by standard mail. This list gives an indication of the expected delivery date within The Netherlands:

Mail posted on Delivery before 6:00 p.m. on
Monday > Tuesday
Tuesday > Wednesday
Wednesday > Thursday
Thursday > Friday
Friday > Saturday
Saturday/Sunday > Tuesday

Yes, all items are available from stock.

Orders placed on workdays (monday-friday) before 12:00 p.m. will be shipped the same day. Delivery in Holland; In most cases, you will have your order the next day.

Ordering at Villa Madelief is safe and easy! You make your payment easy by iDeal, Creditcard, Bacontact / mistercash and PayPal.

It’s also possible to transfer your orderamount to our bank account. Once your payment is received, we will ship your order as soon as possible.
Any costs for a transfer from abroad will be charged to the purchaser.

Shipping & Returns

Of course! For we aren’t satisfied until you are. Follow the return process and return your product within 14 days.

€4,95 for all orders
Free delivery when you spend over €50,-

€5,95 for all orders
Free delivery when you spend over €50,-

Denmark/France/Luxembourg/Monaco/United Kingdom/Austria/Slovaka/Czech Republic €11,95

Italy/Sweden/Spain €15,95

Hungary/Poland/Slovenia/Ireland/Portugal/Finland €17,95

Romania/Bulgary/Estonia/Latvia/Lithuania/Greece €24,95

All other European countries €36,95

United States/Australia/Brazil/Canada/China/Hong Kong/Japan/New Zealand/South Afrika €36,95

All other countries in the world €59,95

With worldwide shipping* we charge an extra fee for shipping when the weight of the shipment exceeds 5 kilos. The amount of this fee is communicated before dispatch to the customer and must be paid before shipment.

(*The kilo surcharge will not be charged on shipments to Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden)